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Privacy Policy

Privacy Notice for Patients – Children & Adults

1. How we use your personal information

This notice tells you why Lightwater Health & Chiropractic collects information about you and/or your child and how this information may be used.
The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and on paper and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information:

  • Details about you, such as your address, contact details, previous medical history and previous investigations
  • Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc.
  • Notes about your and/or your child’s health
  • Details about your and/or your child’s treatment and care
  • Relevant information from other health care professionals

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested for research purposes – in such instances we will always ask your consent before releasing such information.

2. How do we maintain the confidentiality of your records

2.1 We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • General Data Protection Rules 2018
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • General Chiropractic Council Code of Conduct

2.2 Every member of staff who works at Lightwater Health & Chiropractic has a legal obligation to keep information about you confidential.

3. Who do we share your information with?
3.1 We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, dentist or other health care professionals, a solicitor or for court proceedings.
3.2 We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles.

4. Access to your personal information

4.1 You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Lightwater Health & Chiropractic holds about you and to have it amended should it be inaccurate. In order to request this you need to do the following:

  • Your request must be made in writing to the clinic
  • There is no charge for copies of your file
  • We are required to respond to you within 40 days
  • You will need to give us proof of name (Photo ID) so that your identity can be verified

5. Objections/Complaints

5.1 Should you have any concerns about how your information is managed at the clinic, please contact the Receptionist Sharon Heater in the first instance. If you are still unhappy following a review by one if the Clinic Owners Gina Lear, you can then complain to the Information Commissioner’s Office via their website (www.ico.gov.uk)

6. Change of details

6.1 It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it.

7. Notification & Data Controller

7.1 Gina Lear is registered with the Information Commissioner’s Office as the Data Controller for Lightwater Health & Chiropractic.

Welcome to Lightwater Health & Chiropractic

Based in the centre of Lightwater Village, we are a multi-disciplinary clinic providing a variety of health treatments to patients within the local and surrounding areas such as Bisley, Bagshot, Chobham, Windlesham, Sunningdale, Sunninghill and Camberley
Our focus is to provide the best possible care for all our patients, from pregnancy and children to those in their more senior years. We look after patients with sporting backgrounds, as well as those who have a less mobile lifestyle or if you are struggling with just general aches and pains.
Our approach is to ensure you are welcomed into a very relaxed and professional environment where you are treated on a very personal level. We want you to feel comfortable in your surroundings and to know you are in the best possible hands. We will be with you every step of the way …..
Lightwater Health & Chiropractic is an independent business owned and managed by Gina Lear and Fiona Tyson. Having worked together at a Clinic in 2013, Fiona & Gina instantly knew they shared the same business ethics and morals. It was only going to be a matter of time before they would embark on a joint business venture and Lightwater Health & Chiropractic opened its doors for the first time on April 16th 2016.
The Clinic has gone from strength to strength in a very short space of time, with two additional treatment rooms recently added to the premise and a very strong team of Chiropractors and Sports Massage therapists. With Fiona & Gina both being extremely passionate about their work, wanting to make people feel comfortable and relieving them from pain, you can be assured of a very personal and caring level of service from all the team.